Client Bill of Rights
All of us at ABC Imaging are in relentless pursuit of our mission "To Impress Every Client... Every Time."
The hallmark of ABC Imaging's legacy is built upon the basic principles of customer service. This means we treat our clients as we wish to be treated: with integrity, fairness, courtesy, a sense of urgency, attention to detail, quality control, and follow-through.
Clear communications and personal responsibility are the bedrock of the success of our company. Everyone is empowered to provide the highest level of customer service and to take whatever action necessary to satisfy our valued clients' needs.
Exceed client expectations
We will always strive to exceed our clients' expectations. Not to be satisfied merely meeting them.
Any time a client contacts an ABC team member, they are responsible to stay with that client until the client is completely satisfied.
We will take personal responsibility for any client issue and never blame other members of the ABC Team. We will immediately take charge to resolve the problem with urgency and attention to detail.
The answer is always yes!
No job is too large or too small and no deadline is impossible. If we can't do it, NO ONE can. Working together we can accomplish any task at ABC Imaging.
Solutions, not excuses!
We will always find solutions to accomplish our clients' needs, however impossible it may seem at first.
The buck stops at the CEO
If any member of the ABC Team is not able to comply with any of the above, the CEO must be notified immediately.